Last updated: 10 August 2026
Free shipping, everywhere
Shipping is free on every order. No minimum spend, no exceptions.
The price you see is the price you pay. Shipping is already built into it.
Where we ship
Worldwide.
Your portrait is printed by our production partner, who has facilities in many countries. Wherever possible your order is printed in or near your own country, which means it travels a shorter distance and arrives faster.
How long it takes
There are two stages, and both matter.
Stage 1 — Your proof
1 to 3 working days from when you order.
We create your portrait and send you a proof to approve. Nothing prints until you approve it.
This stage is in your hands. If you take a week to reply, or request several revisions, your delivery date moves accordingly. The clock on production starts when you approve.
Stage 2 — Printing and delivery
Once you approve your proof:
| Product | Typical delivery |
|---|---|
| Framed print | 4–6 working days |
| Canvas print | 5–6 working days |
| Digital download | Sent by email, no shipping |
So a typical framed order, approved promptly, arrives roughly 5 to 9 working days after you place it.
These are estimates from our print partner, not guarantees. Weekends and public holidays in the producing or receiving country are not counted as working days.
⚠️ Busy periods — please read if you are buying a gift
Delivery times get longer during peak seasons. This is true of every carrier in every country and it is outside our control.
Expect delays around:
- Christmas and New Year — the longest and most disrupted period by a wide margin
- Thanksgiving and Black Friday
- Halloween
- Valentine’s Day
- Mother’s Day and Father’s Day
- Local public holidays in your country
During these periods, carrier networks are at capacity and delays of several days to two weeks beyond the usual estimate are common — sometimes longer in December.
If your portrait is a gift for a specific date, order well ahead. For Christmas delivery, order in early November rather than December. We would much rather you had it early and waiting than watched the tracking anxiously on the 23rd.
Please tell us if you have a deadline. Put it in the order notes at checkout. We will prioritise your proof and tell you honestly whether the date is realistic. If it is not, we will say so before you approve — not after.
Tracking
Every physical order ships with tracking.
You will receive a tracking number by email as soon as your order leaves the print facility. If you have not received it within a few days of approving your proof, check your spam folder, then email us.
Customs, duties and import taxes
Because printing usually happens in or near your own country, most orders arrive with nothing extra to pay.
If your order does cross a border, any customs duty, import tax or carrier handling fee is set by your country and is your responsibility. We cannot predict or control these charges, and they are not included in the price you paid us.
Delivery addresses
Please check your address carefully at checkout, particularly if you are sending a gift to someone else.
If an order is returned because the address was wrong or incomplete, we will contact you. Reshipping to a corrected address may incur a charge, because the portrait has already been produced and shipped once.
If something goes wrong
Not arrived? If tracking has not updated for several days, or the estimated delivery date has passed, email us. We will chase it with the carrier.
Arrived damaged? See our Refund & Returns Policy. Send a video within 14 days of delivery and you choose between a free replacement or a full refund.
Tracking says delivered but nothing is there? Check with neighbors and around your property first — carriers often leave parcels in a safe place. If it is genuinely missing, tell us and we will investigate.
Contact
Please include your order number. We aim to reply within one working day.