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Order status

Track Your Order

Enter your order number and the email you used at checkout.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What each status means

  1. Payment received — we have your order and your photo.
  2. Photo under review — we're checking your photo will work.
  3. Artwork in progress — your portrait is being created and refined.
  4. Proof sent — check your email and approve or request changes.
  5. Proof approved — we are preparing it for print.
  6. Printing — being printed and framed.
  7. Completed — shipped. Tracking is in your email.

Need to change something? Reply to your order email and we will sort it before printing.